Learning & Development Manager
ref :L4735RW5 | 07 May 2024
apply before : 07 Aug 2024
Smart Village Giza Egypt - Egypt
Purpose of the job
Managing the functional capabilities team responsible for the training activities within Orange Egypt.
Duties and responsibilities
Manage training academies and plans for all departments; this includes running training needs analysis, reviewing & updating academies design, selecting and managing suppliers, setting plans & schedules and evaluating and reporting results. Manage & monitor customer interface induction plans. Manage products, services & systems training and avail the required resources. Determine core competencies/skills that are needed for certain job profiles and design learning tracks for them that would enable them to do their job at best. Define the different learning tools that could be used within each learning track. Work with vendors to offer courses/solutions based upon the needs identified. Work closely with HRBPs to review needs and get feedback on delivered programs for enhancement. Develop an Intranet page with the needed information on the different offerings / programs / academies (like resources, guidelines & policies, concept document, albums, forums, worldwide conferences and seminars). Track the training budget for the concerned departments and monitor training expenditures. Maintain records and prepare statistical reports to evaluate performance of instructors and monitor progress of trainees. Maintain records and prepare statistical reports to evaluate performance of instructors and monitor progress of trainees. Issue progress reports to management. Find creative solutions, cost efficient solutions (when needed) that would sustain and retain the knowledge or skills transferred. Manage COPC certification from the training perspective & regular processes/inspections of maintaining standards and ensure all processes and interrelations with other parties are aligned to ensure compliance to the COPC certification requirements Manage the development of the e-quizzes for the different channels as per the annual plan. Analyze and act upon results to address the knowledge/skill gaps. Provide required coaching, support & development for direct repartees and conduct regular performance and competency evaluation while delivering constant constructive feedback for higher achievements and further development. Manage Orange Egypt's E-learning platform as well as all digital learning operations within the organization.
Job specification
Education
- Bachelors degree in Telecom /communications engineering or Business Informatics
- Certificate/Diploma in HR or training is preferred; or previous Training.
Experience
- Minimum 8 years of experience, 5 of which in a similar field in a corporate environment.
- Good knowledge of training providers in Egypt and the Middle East.
- Good knowledge of learning & Development tools and processes
- Strong knowledge of all technical operations within a telecom operator (Mobile Networks, GSM,LTE, VoIP,IT)
Skills and abilities
Fluent English both spoken and written. Excellent computer working skills. Good internet searching and presentation skills. Flexible and able to learn and apply new knowledge. Result oriented with an ability to meet tight deadlines. Very strong communication skills and able to work within a team. Planning and organizing skills. Customer and quality oriented. Creative thinking and analytical skills. Strong strategic orientation Excellent Leadership and coaching skills
Only your skills matter
Regardless of your age, gender, origin, religion, sexual orientation, neuroatypia, disability or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company: don't hesitate to tell us about your specific needs.
4,21/5 is the candidate experience in France, in the category of companies with over 1,000 employees
