Agile Product Owner (7 to 10) Years Gurgaon/Pune/Bangalore
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team:
The Corporate Business Architecture team provides employees with tools to help them develop, sell and implement FinTech solutions to FIS clients. We digitally transform the efficiency and effectiveness of how FIS employees get their work done through FIS' Future Forward Program.
About the role:
As an Agile Product Owner for our Dynamics 365 for Service based ecosystem of tools, you will play a pivotal role in the development and maintenance of CRM & client service engagement platforms. This role requires a deep understanding of client service and account management processes employed by B2B software companies. You will collaborate closely with cross-functional teams, including product managers, developers, technical architects, business analysts and stakeholders to deliver and support innovative digital client service solutions that meet the needs of our Client Experience partners.
What you will be doing:
- Develop Client Service Product Strategy through collaboration among key stakeholders representing different functions across multiple lines of businesses.
- Defining business problem statements with feedback from our clients and developing solutions to address key business problems.
- Articulates product vision and user stories in a manner clearly understandable to development teams and other stakeholders.
- Establishes user story acceptance criteria, accepts user stories, refines user stories with Scrum teams.
- Creates Sprint Release Plans with input from development teams.
- Monitors the development progress and provides updates to stakeholders, as requested.
- Leads planning and review meetings to communicate feedback on development achievements.
- Applies appropriate program management and Agile approaches to promote a disciplined value delivery process that provides transparency for CRM for Service product roadmaps.
- Exemplifying the commitment to continuous improvement by staying informed about approaches to client service technology, to help FIS deliver world class client experiences.
What you bring:
- 5-10 years’ experience working with Client Service CRM and client service engagement platforms.
- Strong collaboration and communication skills that exemplify a commitment to partnering with our stakeholders in resolving support requests.
- Strong troubleshooting and problem-solving skills
- Working knowledge of systems up and downstream from Dynamics 365 for Service (CRM) such as Dynamics 365 for Sales, Service Now, email systems, chat systems, social media platforms, survey tools, feedback tools and client service engagement platforms.
- Expertise in Portfolio and Project management and agile delivery approaches including Kanban, SCRUM, and SAFe.
- Experience with work management tools such as Jira, Planview, Aha!, ServiceNow.
- Strong critical thinking, decision making, negotiation, organization, prioritization, time management, analytical and people skills.
- Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors).
- Positive outlook, strong work ethic, and responsive to internal and external clients and contacts.
Education Requirements:
Bachelor’s degree or the equivalent combination of education, training, or work experience.
What we offer you:
At FIS, you can learn, grow and make an impact in your career. Our benefits include:
- Flexible and creative work environment
- Diverse and collaborative atmosphere
- Professional and personal development resources
- Opportunities to volunteer and support charities
- Competitive salary and benefit
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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