Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries.
Position Summary
The main purpose of this position is to handle customer requests for issuance of License Key subscription and logging of requests/incidents databases using helpdesk and knowledge base software like Peoplesoft, MESD, Smartsolve etc with precision. It includes Database Management maintaining documentation and preparing customized reports for management.
Duties and Responsibilities
Functions
ESSENTIAL
NON-ESSENTIAL
Safety
§Ensure that the Safety policies and procedures are understood and adhered to so far as is reasonably practicable in order to proactively ensure a safe working environment.
§Carry out work in accordance with the Company Health, Safety, Environmental and Quality Systems.
§Proactively identify workplace hazards and suggest improvements to enhance the safety and quality of the work environment.
Other
§Perform the assigned tasks with due diligence and precision following the guidelines of the Integrated Management System of the company.
§Eliminate waste of whatever form, to suggest the use of more environment friendly substances and better practices and contribute to the continuous improvement of the work environment.
Supervisory Responsibilities
This position has NO direct supervisory responsibilities.
Reporting Relationship
Supervisor, Technical Support
Assistant Manager, Technical Support
Qualifications
REQUIRED
DESIRED
Knowledge, Skills, Abilities and Other Characteristics
Working Conditions
This position is considered OFFICE WORK which is characterized as follows.
§Almost exclusively indoors during the day
§Occasional exposure to airborne dust in the workplace
§Work surface is stable (flat)
Physical Activity/Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position is considered LIGHT work.
OCCASIONAL
FREQUENT
CONSTANT
§Lift up to 20 pounds
§Climbing, stooping, kneeling, squatting, and reaching
§Lift up to 10 pounds
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