Answers telephone promptly to handle customer queries and take product orders and provide written communications
Mail response to all stake holders within 24hours.
Undertake accurate entry of customer order data to SAP through Service provider / Finance
Provide accurate product information to customers
Respond efficiently and effectively to customer queries and complaints
Maintain customer information in the company Customer Relationship Management (CRM) system to ensure its accuracy and relevance prior to distribution.
New customer creation with KYC, Registration no, email, Phone no etc in SAP and SFDC within one working dayof request from sales team.
Tracking of orders and exchanges, database maintenance, updation and follow up with customers
Work in a flexible and collaborative manner within a small team, sharing joint responsibilities to ensure that all daily tasks are completed.
Provide direct support/backup to sales representatives.
Receive and enter customer orders via telephone, electronically and provide written communication on the same.
Manage customer consignment stock through efficient monitoring, provision of stock data to Sales Specialists and resolution of stock discrepancies.
Manage Faulty Product Claims/exchanges through liaison with Sales Specialists, customers and Head Office, administration of relevant paperwork, monitoring of data, maintenance of records to facilitate customer credits.
Welcome emails to new customers within 24 to 48 hours of shipment for first order for all product catogories.
Send email to customers for any partial/short shipments
Team management, roll out new projects for performance improvements under compliance.
Coordinate with various stakeholders & cross functions and identify/implement actions towards achievement of cost, speed and reliability targets
