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Job Description:
Business Information :
The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 2300 skilled engineers who focus on tendering, engineering, planning, procurement, project Management, functional system testing, installation supervision, documentation and commissioning. However, over the last decade, it has evolved to become the largest Operations hub.. The India Operations Centre team at Chennai, Bangalore and Gurugram supports Hitachi Energy’s units in more than 40 countries across a wide portfolio of all the four business units in Hitachi Energy To date, the team has executed engineering and commissioning for projects in more than 80 countries.
Mission Statement :
Facilitates resolution of complex issues requiring research and follow-up with customer. Complaint resolutions will be conducted by either verbal or written contact with customers using a high degree of discretion. Utilizes other contact center complaint handling units to assist in complaint resolution. Must have excellent written and verbal communication skills.
Your responsibilities:
You will be the first point of contact and gateway to more advanced services, we are looking for a multilingual Customer Connect Agent which will provide first line support to our customers and the global HE networks.
You will be responding to incoming inquiries via telephone, e-mails, web- and other possible channels efficiently with confidence and professionalism.
You will be a customer advocate for timely response to issues and for problem resolution and escalation and report all activities taken toward resolving customer issues.
You should be able to multitask and maintain an organized work environment and provide required, support for customers during run time activities and provide online trouble shooting support and resolution.
Participation in ensuring 24/7 availability.
Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Your background:
Basic knowledge in electrical engineering/science, bachelor’s degree in science, Diploma in engineering preferred.
Prior experience of being in a customer support role needed 1-3 years.
Build ability to converse with customers politely and effectively through telephone or e-mail is a mandatory skill set.
High focus on customers and their needs
Intrinsic attitude to drive innovation and improvement.
Ability to speak Japanese language is mandatory - N1 to N3 level prefer.
Proficiency in English language.
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.