Product Sustenance Engineer

About Eurofins – the global leader in bio-analysis

Eurofins is Testing for Life. The Eurofins network of companies believes that it is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

With over 62,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of a wide range of products, as well as providing innovative clinical diagnostic testing services and in-vitro diagnostic products.

Eurofins companies’ broad range of services are important for the health and safety of people and our planet. The ongoing investment to become fully digital and maintain the best network of state-of-the-art laboratories and equipment supports our objective to provide our customers with high-quality services, innovative solutions and accurate results in the best possible turnaround time (TAT). Eurofins companies are well positioned to support clients’ increasingly stringent quality and safety standards and the increasing demands of regulatory authorities as well as the evolving requirements of healthcare practitioners around the world.

Eurofins has grown very strongly since its inception and its strategy is to continue expanding its technology portfolio and its geographic reach. Through R&D and acquisitions, the Group draws on the latest developments in the field of biotechnology and analytical chemistry to offer its clients unique analytical solutions.

Shares in Eurofins Scientific are listed on the Euronext Paris Stock Exchange (ISIN FR0014000MR3, Reuters EUFI.PA, Bloomberg ERF FP).

POSITION TITLE (ENGLISH): Product Support Specialist                                          

REPORTING TO: Manager                                              

REPORTING LOCATION: Bangalore, India                     

WORKING LOCATION: Bangalore, India                                                                           

NUMBER OF FTEs UNDER RESPONSIBILITY: 

• Very good communication and interpersonal relation skills in an international environment,
• Ability to adapt and work with either technical or business people
• At ease with distant communications leveraging a wide array of technologies (shared code, documents and forums, phone, chat, e-mail).
• Up to 2 years work experience in an Enterprise application support environment would be a plus.
• Exposure working in IIS hosted web application is preferred.
• Good understanding of Windows Server & MS SQL Server concepts is required.
• Extensive technical understanding that spans multiple platforms and application level expertise of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems.
• Demonstrated development or technical application support skill sets with detailed technical experience with industry standard tools and technologies like ASP .Net / C# / SQL / IIS /Message Queues/ Restful services
• Understanding of ITIL, SDLC and Product Lifecycle methodologies is a definite plus.
• Good understanding of any IT Service Management tool to log, monitor, and document the incidents/tickets.
• Log tickets based on end user requests to resolve queries within SLA.
• Perform initial investigations to identify origins of issues.
• Coordinate with IT Operations, Development teams based on the reported issues to coordinate their resolution within SLA.
• Create and maintain open tickets for follow-up, report ticket status to users on the basis specified in the SLA.
• Build, maintain and communicate weekly & Monthly statistics to management.
• Participate in outage bridges to ensure timely resolution of service impacting problems and accurate communications to stakeholders.
• A chance to become part of a highly motivated international team of professionals

QUALIFICATIONS AND EXPERIENCE REQUIRED:

• Experience between 6 Months to 2 years
• Hands on experience in providing functional level of support and troubleshooting of .Net based web        applications is an added advantage.
• Experience working with customers from European region would be a plus.

.BE/MCA or any other equivalent degree with required experience.

All your information will be kept confidential according to EEO guidelines.