Quality Analyst I – Content Management

What you will do

The Quality Analyst will drive the overall quality of content for the newly formed HR Management Team. This includes ensuring that articles are delivered to stakeholders with high quality and searchability, on-time delivery, and in accordance with the set guidelines to enable AI to digest and synthesize knowledge.

Review all final content deliverables and test for AI readiness, including HR knowledge articles and other content-related items. Lead ongoing content audits in close partnership with global HR subject matter experts and knowledge owners.

How you will do it

• Leverage internal workflow and reporting capabilities to review and test custom graphic layouts, assets, screens, user experience and article buttons / hyperlinks for all knowledge updates, prior to publication.
• Submit and maintain BSC reports, analyze, and categorize patterns of defects, and help find resolutions while coaching content specialists on areas of opportunity.
• Complete regular reviews of content due to expire and drive reviews and continuous improvement in partnership with subject matter experts and owners.

What we look for

• Graduate or Postgraduate from a recognized university
• 5-8 years of experience in QA/manual testing, specifically within the digital domain
• 1-3 years in HR operations or related internal operations environment

Specialized Skills:

• Demonstrated proficiency in both written and verbal English communication. Technical writing experience a plus.
• Strong knowledge of user experience standards and knowledge/content management best practices
• Sound knowledge of software testing methodologies and strategies
• Proficiency in manual testing for various platforms, including web browsers, windows, and mobile applications.
• General understanding of HR policies, procedures, processes, and other areas in HR operations.
• Taking personal initiative to foster a performance-driven culture with a strong focus on customer orientation and continuous improvement.
• Demonstrated ability to work collaboratively and/or independently as necessary to deliver results.
• Experience driving operational improvements through disciplined execution.

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.