Job Summary
Responsible for providing consistent high-levels of customer service to all restaurant guests by providing prompt service, taking accurate orders, and maintaining a strong working knowledge of all menu items and daily specials.
Job Responsibilities 1
Principal Accountabilities
Job Responsibilities 2
Open and close shifts according to server checklist.
Delivers food from kitchen to the guest ensuring accuracy and timeliness.
Ensures quality standards in service implementation.
Complies with the standards set for practices to ensure food safety.
Takes orders accurately from the customer and suggests promoted items in applying up-selling steps as per guidelines.
Set tables to laid-down standards, ensuring that all items used are clean, undamaged and in a good state of repair
Follow the company cash handling procedures and ensures that customers are correctly charged, present the bill and take payment from the customer, in accordance with the procedures of the restaurant.
Actively use up selling techniques to exceed guest expectations and increase revenue
Complies with the grooming, hygiene, safety and sanitation standards at all times.
Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests
Collects feedback from guests, handle their complaints and report them to the leaders.
Maintain a good and professional communication with colleagues and leaders.
Attends and participates in all briefings and trainings.
Performs assigned schedule and duties.
Job Knowledge & Skills
• Customer and Personal Service Knowledge of principles and processes for providing customer and personal services.
• Sales Knowledge of principles and methods for showing, promoting, and selling products or services.
• Experience in food & beverage service
• Familiarity with the composition of all restaurant menu items
• ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.
Job Experience
Total 3 year(s) On Job 1 year(s) GCC 1 year(s)
Competencies
Accountability
Adminstrative Services L1
Collaboration
Food Safety and Sanitation L1
Guest Relations L1
Leadership
Product and Service Knowledge L1
Quality
Quality and Safety L1
Resilience
Education
High School Diploma in Food and Beverage related course
Power International Holding (PIH) is a diversified business conglomerate, grouped into 5 main sectors: General Contracting, Agro-Food Industries, Real Estate Development, Lifestyle (Hospitality, Entertainment & Catering) and General Services. To ensure the sustainability and success of each businesses within the various sectors, we are committed to providing every entity with the tools and resources together with the central functional support to enable development and growth. We work in specialization, to ensure that each business strives to achieve the organization’s objectives and goals. Grouping is done through focus and trade excellence of organization leaders who proactively work together in multi-disciplinary groups, ensuring that each business thrives and flourishes.
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.