Date Posted:
Country:
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Core Responsibilities:
1. Lead the central invoice Submission process:
Preparation of docs based on each customer requirements.
Updating Invoice submission tracker.
Follow-up with collection team on physically submitted documents.
Root-cause analysis for non-submitted invoices
Provides direct manager & team members with information and reports on all dimensions of work area performance to facilitate discussion and decision making, both on a periodic basis and for ad-hoc management requests.
2. Lead K2 disputes process:
Analysis of (New, active, resolved & Collected disputes)
Communication with resolvers to obtain the required feedback
Reporting of disputes non-resolved in 15 days, escalating to CFO & MD.
3. Lead the dunning letters / statement of accounts process:
Responsible of sending dunning letters / statement of accounts manually when needed following the guidelines of dunning letters / statement of accounts process approved in KSA.
Reporting all non-automatically sent dunning letters, and their status
4. Lead updating customers contact details database
Making sure all required data is available on the system for smooth receivables automation process.
5. Lead the suspension & cancellation process.
Suspending & cancelling customer`s units based on KSA policy.
Updating suspension and cancellation list on monthly basis.
6. Lead the AR report (Daily) update.
Adding new invoices / Distributing invoices on each territory / collector insuring the correct portfolio balance between team members.
7. Lead the 3rd party debt collection agency process
Preparing Semi-monthly reporting including all cases shared with each update, indicating changes, collections & any notable updates.
8. Support in major customers SOA reconciliation with all the KSA collection members. Monthly collection target forecast, setting & Month-to-date tracking, Actual Vs forecast evaluation.
Minimum Qualifications:
Bachelor’s degree in Finance/Accounting or equivalent
3-5 years of relevant experience
Perfect team player & communicator
Ability to pursue required data by other departments with punctuality & confidence
Proven credit & collection analytical & reporting skills.
Proven record of collection targets forecasting & collectors’ evaluation KPI`s.
Proven record of using collection/receivables system
Excellent Excel & power-point skills
Arabic (native) – English (very good)
Ability to connect with the internal & external customers and maintain ongoing relationship to facilitate timely collection of dues
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with aproven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovativeglobal industry leaderwith a resilient business model. You’llbelong to a diverse,trusted,and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provideopportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.We are guided by our values that we call ourThree Absolutes –prioritizing Safety, Ethics, Qualityin all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
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