Tamheer- Regulatory Care
Job Description
• Build and maintain a strong and professional relationship with the Regulator
• Conduct the required assessment and investigations..
• Manage the end-to-end process and close the case within the agreed timelines.
• Conduct QA/QC in order to ensure high quality responses
• Ensure all policies and procedures related to regulatory complaints are followed.
• Support efficiency workflows for the department with the needed/required tools, solution and technology to reduce manual workload and improve efficiency.
• Collaborate with cross functional and external stakeholders to resolve service failures and prevent recurrences
• Initiate and manage customer service projects/ KAIZEN related to regulatory care unit to drive transformation and continuous service improvements
• Identify areas where processes and system can be improved to increase efficiency
• Track internal department efficiencies and drive improvement initiatives including technology solutions or process improvement• Provide oversight to ensure the complaints management and recovery process works effectively within the Service Operations framework
• Circulate the assigned analysis and related reports • Conduct Ad hoc analysis when needed.• Identify trends or areas of improvement.
Skills
• Strong communication skills.
• Excellent planning and execution skills.
• Strong service focused mindset in combination with commercial skills.
• Strong presentation and interpersonal skills.
• Able to do multitask and work well under pressure and deadlines.
• Strong problem-solving and Excellent follow up skills
• Ability to effectively prioritize and execute tasks.
• Excellent time management skills.
• Excellent in using MS excel and PowerPoint.
Job Location Jeddah , Saudi Arabia Job Role Other Years of Experience Max: 1 Residence Location Jeddah , Saudi Arabia
