Contact Center Officer (Contract)

We are seeking Contact Centre Officers specializing in chat & call support to play a pivotal role in ensuring a seamless and satisfactory customer experience throughout the entire purchase cycle. 

They engage directly with potential customers, providing assistance and guidance from initial inquiry to final purchase, addressing queries, resolving concerns, and facilitating transactions in a timely and professional manner.

Location-Dubai
Contract Duration- 6 months (Extendable) 
Experience- 2-5 years
Notice Period- Immediate Joiner
Language- Arabic Mandatory

Key Responsibilities:

1. Customer Engagement: Initiate and maintain proactive communication with potential customers via chat platforms to address inquiries, provide product information, and offer assistance throughout the purchase process.
2. Product Knowledge: Develop a comprehensive understanding of the company's products or services to effectively address customer questions, provide accurate information, and recommend suitable solutions.
3. Sales Support: Guide customers through the purchase journey, assisting with product selection, order placement, payment processing, and any related queries or issues that may arise.
4. Problem Resolution: Identify and resolve customer concerns, complaints, or technical issues promptly and effectively, demonstrating empathy, patience, and problem-solving skills to ensure customer satisfaction.
5. Relationship Building: Build rapport and establish trust with customers through personalized interactions, attentive listening, and a customer-centric approach to foster long-term relationships and loyalty.