Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
Process and confirm guest room reservations made by clients over the phone, letter or fax
Maintain accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
Ensure guests are personally greeted by name, if known and escort to their room to make them feel expected and welcomed
Conduct in room & hotel familiarization and assist guest in luggage handling and hotel activity enquiries / requests
Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
Give courtesy calls and complete the daily call log as per established guidelines
Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings