Application Support Engineer (L1 Prod Support Analyst)

𝗝𝗼𝗯 𝗧𝗶𝘁𝗹𝗲: Application Support Engineer (L1 Prod Support Analyst)

𝗕𝘂𝗱𝗴𝗲𝘁: Up to 5 LPA

𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: Mumbai/Pune/Bangalore/Chennai

𝗥𝗼𝗹𝗲: Providing strong customer service and support in a high-quality service environment.

𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:

- 4 Years hands-on experience in application support

- ITIL foundation certification desired

- Basic SDLC knowledge

- 2 to 4 years' technical experience in web-based environments

- Strong technical skills: PL/SQL, Unix, shell scripting (Shell, Python)

- Familiarity with enterprise incident management, monitoring tools (CloudProber, AppDynamics, Splunk, Grafana, Dynatrace)

𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:

- Excellent communication and interpersonal skills.

- Effective time management and ability to work under pressure.

- Collaborative teamwork and flexibility in working hours, including weekends and shifts.