Customer Support Executive

Key Responsibilities and Accountabilities:

• Assist customer in resolving any open requests for support, assistance, information on upgrading etc.
• Complete Training Needs Analysis to confirm the Training is applicable.
• Design Training content with the Learners needs in mind.
• Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, for Email/calls.
• Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.)
• Completes all training and development activities in timely manner.
• Understanding of escalation handling procedures.

Main Job Requirements:

Education

• Graduate in any stream.

Work Experience

• Freshers
• Understanding & Knowledge of E-commerce

Required Skills:

• Language Skills: English and Hindi