Lead Technical Writer

We're a passionate team of people at Freshworks who build Freshservice - the intelligent service management solution for the modern enterprise. We help IT, HR, Facilities, Marketing, and many other teams manage and fulfill requests from employees and offer exceptional employee experiences.

We are looking for seasoned technical writers with a passion for crafting clear and concise content to join our ranks.

Responsibilities include:

• Product Documentation: Develop and maintain comprehensive product documentation, including user guides, onboarding guides, migration guides, online and inline help, and release notes.
• Developer Documentation: Produce thorough and accurate API documentation to assist developers in integrating and leveraging our APIs effectively.
• UX Writing and Content Design: Write clear and concise microcopy to enhance and streamline our user experience, including labels, tooltips, and error messages.
• Standardization: Propose, build, and document writing standards that help quickly onboard future technical writing team members.
• Process Management: Define and maintain documentation processes that align with our software release life cycle involving multiple stakeholders: product management, engineering, product marketing, and others.

Locations:

• Hyderabad
• Chennai
• Bengaluru

• 6-8 years of experience as a Technical Writer in the software industry.
• Strong understanding of SaaS. Understanding of the ITSM domain is a plus.
• Proficiency with collaboration tools, version control systems, and documentation platforms.
• Familiarity with industry-standard style guides and conventions, such as Microsoft Manual of Style for Technical Publications (MSTP) and Google Developer Documentation Style Guide.
• Attention to detail and the ability to work independently.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.