Security Operation Center Operator

About Accenture:
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries,we offer Strategy and Consulting,Technology and Operations Services, and Accenture Song - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at
www.accenture.com
Security Operations Center (SOC) Shift Supervisor
Job Description:
The SOC Shift Supervisor will be responsible for managing a team of SOC Operators who assess, analyze, and respond to global security incidents. This role will oversee the execution of standard operating procedures and quality assurance. When necessary, the Shift Supervisor will need to demonstrate the ability to monitor cameras and alarms, dispatch associated calls via telephone, operate access control technology, and provide general assistance to SOC Operators. The Shift Supervisor will be required to partner with crisis management stakeholders and facilitate necessary escalations. Specifically, incidents may range from extreme weather conditions, political instability, crime, terror, civil unrest, and other personnel issues. In addition, the Supervisor will be accountable for customer service tasks that provide critical information and assistance to travelers, static employees, and potential third parties. This role will be based in Pune, Maharashtra and reports to the SOC Manager. Experience as an Accenture SOC Shift Supervisor is strongly preferred.
Responsibilities:
Manage a team of SOC Operators on multiple shifts supporting 24/7/365
Oversee the daily operations of the SOC.
This includes, but is not limited to the following:
Training
Shift Scheduling
Time and Attendance
Performance Achievement
Career Development
Leadership Briefings
Conduct training and tabletop exercises as necessary for SOC operators to improve on SOC protocols, operator proficiency and readiness
Demonstrate expertise developing guidance procedures, review processes and workflows to create efficiencies
Work collaboratively with the SOC and security team members to prepare for, respond to, and recover from all incidents and crisis events that may impact Accenture
Communicate and disseminate information, using established communication processes
Ensure senior security management is apprised of all significant local and global events in real-time, and documentation is maintained
Liaise, notify, assist, and direct external emergency personnel and internal resources as necessary
Interface with security officers, managers, guard force, facilities management, and other operations support functions
This position requires schedule flexibility. Candidate must be willing to observe, coach and communicate with all shifts, and on weekends and holidays as necessary
The Shift Supervisor will fulfill the role of a SOC Operator as needed, which includes but is not limited to answering routine and emergency calls, monitoring alarms and video equipment including fire alarms, door alarms, and duress alarms
Perform other tasks and duties of a similar nature and scope as assigned
 

Basic Qualifications:
Bachelor’s degree
A minimum of 2 years of experience in security operations or similar operations center
A minimum of 2 year

Equal Employment Opportunity Statement

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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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