Senior Relationship Manager-2400004278

The Role Responsibilities

Creates and conducts proposal presentations for the portfolio assigned.

• Responsible to maintain cordial relationship with the corporate clients.
• Drive revenue growth to the business with the existing and new corporate customers.
• Ensure knowledge about the market all times to upgrade and rise up to the occasion.
• Ensure that individual targets are met, along with group targets.
• Ensure productivity and cross-sell various products.
• Focus on acquiring new clients - identification of targets
• Plan the client acquisition strategy.
• Resolving customer queries and other service issues to maintain customer satisfactionand to meet client excellence.
• Leveraging business from new and established client relationships.
• Managing both assets and liabilities.

Strategy

• Meet the business objectives initiated by the respective country Retail Clients business
• Customer focus need-based selling
• Deepen customer relationship and maximize penetration
• Fulfills corporate employees’ banking needs including payroll and other retail products.

Business

• Achieve personal sales target
• Segment focus, customer focus needs-based selling
• Actively reducing Non- funding, Sales Error and Increase the Premium Sourcing.
• Job requires generating referrals / cross-selling other products of the bank, such as investments,insurance, mortgages, credit cards ,personal loansetc All relevant internal and external certification to be completed prior to referring / selling wealth products.Help Drive the Employee Banking one bank agenda 

Processes

• Operational quality -Errors free customer application & documentation
• Responsive and responsible selling
• Practice appropriate sales and marketing

Risk Management

• Conduct CDD, MLP & TCF diligently
• Zero tolerance – Fraud, Mis-selling
• Attend training, acquire knowledge and apply to job function 

Governance

• Adhere to all policies, guidelines and procedures, comply with local regulatory requirements
• To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager

Key stakeholders