Job Description
Specialist - CRU-(2400005215)Job:Retail BankingPrimary Location:Asia-India-BangaloreSchedule:Full-timeEmployee Status:PermanentPosting Date:23/Apr/2024, 5:16:37 AMUnposting Date:OngoingJOB PURPOSE
- To perform service operations activities that supplements to the frontend request placed by the client
- To manage the generic mailbox of the bank and other activities like client CEMS request checker.
- To perform survey calling activity and update MIS appropriately
- To maintain records/MIS of the types of error and the issues and all complaints handled.
- Adhere to Key deliverables with focus on
- Productivity Benchmark
- Process accuracy
- Request resolution within SLA
KEY RESPONSIBILITIES:
People
- Identify at least 1 successor for all critical roles that one handles and all reports/MIS that one sends
- Work jointly with team and all Units towards achievement of Organizational Objectives
- Unplanned offs<3 in the year
- Complete assigned requests within TAT
Customer Experience& Productivity:
- Ensure the stake holder mails are reverted within target turnaround time
- Ensure TAT is adhered as per pre-agreed SLA on Requests/Complaints/TL Calls/Static data
Calls/KYP/Emails handling/CEMS and Non CEMS activities/ VOC, any adhoc requirement.
- Minimum productivity of 90% to be achieved
- Process Improvements & RCA
- Flexibility
Audit Controls and Costs – Weightage 5%
- Ensure adherence to all Group policies & Procedures.
- Ensure adherence to local laws & respect the Community within which we operate.
- Ensure that all KYC and Anti-Money Laundering Policies’ are well known and followed.
- Ensure timely completion of all Mandatory E-Learning modules and LINQ CIBs are acknowledged.
- Ensure correct & timely updating of leave on the PeopleSoft portal.
Regulatory & Business Conduct
Job Details
- Job Location
- Bengaluru India
- Company Industry
- Other Business Support Services
- Company Type
- Unspecified
- Employment Type
- Unspecified
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- Unspecified