Sr Executive - Service Operation - IES Spares

Job Description

About Company:

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $44 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics, or developing and manufacturing life-changing therapies, we are here to support them. Our distributed team delivers an outstanding combination of innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. Our Innovative Laboratory technologies & Services makes it easier for customers.

Job Title:  Sr Executive - Service Operation

Band: 3

Location: Mumbai

Reports To: Manager – India Service Operation

Job Description

This position is primarily responsible for leading & driving the service operations & customer service to support field service teams thereby ensuring enhanced customer experience.

About Team:

Role & Responsibilities 

Responsibilities:

• Preparation of Spare quotations against FSE requests, customer requests or tender / RFQ request.

• To work closely with service team, SCM and other service coordinators for execution of spare part orders on time

• Handling various customer requirements related to orders, quote, payment term, Order modification etc.,  
• Ensure Customer Data in SAP and other references or systems is always up to date and

              Accurate

• To ensure that all the spare part requests are completed same day and maintain the trunk stock inventory within AOP
• Coordinating with internal customers, arranging quotes, negotiation, Vendor Registration, placing orders, follow up on deliverables, Supplier relationship & ensuring timely delivery of materials, invoice resolution for goods receipt & payment resolution support.
• Maintaining Trunk stock (FSE orders),  Spare part revenue, Deferred Revenue and Depo Repair in coordination with the Field service, Supply chain and Internal team.
• Good negotiating and coordinating skills helps in meeting the targets and deadlines.

Candidate Requirement:

Education & Experience levels: Any Graduate with 2 to 4 years’ experience in a similar field

Nature of experience: Service coordinator having exposure to Analytical instruments, Diagnostics instruments etc. and catering to customers like Pharma, Applied, Diagnostics etc.

Skills: Computer proficiency, MS office, SAP, CRM, Good communication skill

At Thermo Fisher Scientific, each one of our 100,000+ extraordinary minds have a unique story to tell. Apply today http://jobs.thermofisher.com .

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.