Company Overview: Join Jetex, an award-winning global leader in executive aviation with a unique ecosystem of more than 35 locations around the world whose success always springs from the engagement and talent of teams who create flexible, best-in-class trip support solutions. The company provides exceptional private terminals (FBOs), aircraft fueling, ground handling and global trip planning. It caters to both owners and operators of business jets for corporate, commercial, and personal air travel. With professions that span our entire value chain from trip planning to indulging passengers with exceptional hospitality. Jetex offers a vast range of career opportunities around the world. Committed to being an employer of choice, Jetex encourages employees to pursue their aspirations thanks to concrete development and learning opportunities, including personalized career itineraries, contribution to entrepreneurial projects and other initiatives. Department Overview: The Process Excellence department manages the Quality, Safety (Aviation), Occupational Health & Safety and Environment (QSHSE) functions in the organization and is focused on developing the global standards for Jetex operations, in compliance with international standards, airport authority/ external stakeholder requirements and other applicable regional and local compliance requirements. Further, the Process Excellence team works with each business unit/ country of operations to integrate such standards/ best practices, and develop, implement, and continually improve policies and procedure. The team manages the below with respect to the QSHSE function:
Development of policies and Standard Operating Procedures (SOPs), in collaboration with the respective business owners (Business Units/ FBOs).
Development, standardization and monitoring of the Jetex FBO Safety Management System (SMS).
Certifications, including the ISO Integrated Management System (9001, 14001, 45001), ISBAH, Carbon footprint calculation/ certification.
Audit program, including Internal audits, External audits (Stakeholder and Clients) and Supplier Assessments
Incident Management and Investigations.
Training under the scope of the QSHSE function.
Performance measurement, including the establishment and monitoring of the QSHSE performance indicators for the business functions.
Safety & Compliance:
Keep abreast with the changes in the international standards (Such as IATA, ICAO, ISBAH, ISO IMS) and regulations under which the respective business units operate. Integrate such requirements into the operational procedures and documentation, in liaison with the respective internal stakeholders.
Stay informed of any meetings or campaigns from airport authorities and relaying relevant information to the team.
Ensure compliance with airport authority regulations when entering restricted areas.
Apply new standards and regulations such as ISBAH and ISO to other departments and locations.
Well informed of Human factors and performance of staff in the working conditions (heat, cold).
Provide advice on safety matters (commercials, photoshoots, filming).
Ensure PPE standards are complied with.
Conduct turn-around audits on the Ramp operations.
Safety oversight to ensure the effective implementation of the Safety Management System in the FBO, and the continuous improvement of the SMS performance.
Monitoring and maintaining compliance to the applicable national and local regulations, legal requirements, international aviation/ certification related standards, and any Client-specific requirements established. Any changes to the standards/ applicable regulations shall be verified, analysed along with the Safety Committee and put into action in context to the Management of Change process established within this document.
Organizing the Monthly Quality & Safety meetings in coordination with the Safety Committee members. Each meeting shall be documented, and the action points addressed promptly.
Ensuring that safety- related documentation and records are available and up to date.
Periodic review of the Quality & Safety Performance Indicators (QSPIs) and recommendations.
Ensure that the FBO team managers receive safety critical communications and feedback on the safety actions undertaken to address the hazards in the operational areas.
Monitoring the effectiveness of the SMS and the risk control measures and shall initiate corrective or preventive actions where necessary to continually improve the SMS performance.
Conduct Internal Audits to ensure compliance with the procedures set out in the FBO documentation and to assess the full scope of the FBO process. Any findings from these audits shall be published and the appropriate corrective/ preventive measures put in place to address them.
Ensure that any safety hazards identified are reviewed, analyzed and processed appropriately through the safety risk management process.
Conduct Supplier assessments and recommendations to improve the overall safety performance of the processes.
