Job Description
About the job Assistant Manager Aftersales Services- Lahore
Job brief
We are looking for a Assistant Manager Aftersales Services with excellent communication, negotiation skills and responsible for managing all aftersales service activities, Customer follow-up, education & training of trade to manage efficient functioning to satisfy the customers.
Responsibilities
- Develop, implement, and improve the claim settlement procedure in the respective zone.
- Execution of Aftersales service activities and monitoring the progress according to plan.
- Monitor Warranty failure issues, initiate corrective measures, and formulate a strategy to achieve the target.
- Oversee the day-to-day operations of the after-sales services team, ensuring efficient and timely resolution of customer issues and claims.
- Training & Education of the aftersales team, Dealers, and Retailers enabling them to understand the importance of FIFO implementation, shelf management of batteries, understanding of charging/boosting methods, and diagnosing the causes of service failure batteries.
- Update and maintain all records of claim reports, analysis reports, communication, and customer complaints.
- Monitor key performance indicators (KPIs) to evaluate the effectiveness of after-sales processes and implement improvements as needed.
- Act as a point of escalation for complex customer issues, ensuring swift and satisfactory resolution.
- Conduct market analysis to identify trends, customer preferences, and potential areas for improvement in after-sales services.
Requirements
Job Details
- Job Location
- Lahore Pakistan
- Company Industry
- Other Business Support Services
- Company Type
- Unspecified
- Employment Type
- Unspecified
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- Unspecified