Job Summary
Provide first class customer service on the telephone by answering all calls in a professional manner and resolving queries to the satisfaction of the customer.
Key Responsibilities:
Key Accountabilities
Other Accountabilities
Internal:
Team Leaders
Daily reporting.
All customer related challenges and issues to be immediately raised with Team leaders.
Managers
In the absence of the Team Leaders, approach help from Managers
Trainer /Coach
For quality feedback and training requirements
Key Interactions
External:
CB Contact Center Staff
Highlight challenges/feedback to CB management
CB Customers
Handle all Retail customer calls within the set threshold and provide service in a professional manner and resolve customer queries.
CB Other
To find resolution / Clarifications
Competencies
Skills
Education
The Commercialbank of Qatar was established in 1975 as the first wholly owned private commercial bank in Qatar. Initially capitalized at QR 10 million it has grown and prospered over the years to become an important regional Bank with capital and reserves of over QR 2.90 billion and a total assets book of QR 19.0 billion as at 30.09.2005. It has been profitable in every year since its foundation and has paid dividends annually. The Bank offers a comprehensive range of Corporate, Retail and Investment services through a network of 23 branches, sales offices/pavilions, 78 ATM's, 26 Deposit Machines, Internet Home Banking and the largest EFTPOS network in the country. The Bank has played an active role in support of Government strategy for the industrial development of Qatar. It has participated in the finance of all major projects to this time. Commercialbank is a progressive and innovative organization dedicated to developing its people to their full potential. To attract and retain talented people with the right skills, we offer a competitive reward package, subject to qualifying conditions, which includes a comprehensive range of benefits to drive excellent performance.
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