The Boutique Manager is responsible for inspiring and developing the store team to successfully reach quantitative and qualitative targets. The Boutique manager is a strong leader, with an entrepreneurial spirit, who is able to collaborate with business partners (internal and external) to drive all business initiatives, gain support and cooperation to drive the business forward. He/She is a strategic thinker who is able to provide action plan recommendations, make decisions and solve problems. As such, his/her main responsibilities are:
SALES
Deepen the relationship with our clients to achieve sales plan and drive lifetime loyalty.
Identify business opportunities and implement actions to consistently achieve or exceed monthly and annual store sales plan
Direct sales team to drive client development activity and cultivate new and existing clients
Demonstrate sales leadership by playing an active role on the sales floor and managing clients relationships personally
Manage and motivate the team to drive business through key product pillars
Implement a business development action plan, based on the building of a solid network of corporate partners and business bringers
SERVICE
Elevate the in-store experience by consistently delivering memorable moments
Lead, model and coach
Ensure continuous guest experience management presence on the sales floor, coaching the team according to the selling ceremony
Optimize hospitality and store amenities to create unique experiences
Take action to improve client service – before, during and after sales
TALENT
Elevate and hire talent to ensure a winning team and create a best-in-class service and selling organization
Develop and execute a talent action plan for the store
Accurately assess capabilities and build robust development plans to grow talent at all levels and assist career growth
Continuously encourage, coach, provide qualitative feedback, utilizing reward, and recognition as well as performance management process to improve team engagement and performance
CRM AND MARKET
Clienteling Responsible for driving the instore focus from walk-in in customer business to proactive outreach and meaningful client relationship building. Build store’s client development strategy and support team in development of their own client development strategies
Competitor market awareness Monitor the luxury fashion local market performance, including product, price, and competitors activities and make suggestions to improve and enhance store performance
Market events and initiatives Develop a holistic marketplace strategy, identifying and recommending key partners to accelerate future growth and develop new relationships.
Actively participate in local events to build network and engage team in attending events as well
OPERATIONS
Act as the boutique liaison with Corporate Departments and Richemont Shared Services as needed
Act as Finance liaison in relation to regional vendor/invoicing management (PO/MIGO management) as well as any reports on boutique activity needed as per local regulations
Propose and develop streamlined and cost-effective external vendor relationships
Consolidate and escalate new/recurring IT challenges
Manage the Back of House operations (including Stockroom and Repairs) and all related policies and processes such as deliveries (potentially overnight), transfers, inventory, etc.
PROFILE
As a role model for the team, the store manager is a strong and collaborative leader who builds a climate of service excellence and leads the team to deliver extraordinary client experiences.
The store manager is a dynamic and inspiring leader who embodies the brand's values.
4+ years experience in a luxury retail environment Proven record of attaining target Managerial experience Existing network and client base in local area Ability to think strategically and put in place the proper business action plan. * Bold sense of initiative
