Telephone Operator
Job Description
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as:
• Receive each guest call in a professional and friendly manner
• Maintain effective communication with all related department to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed guest expectations
• Ensure guests are greeted by name upon calling as per the Rotana Standard
• Maintain an up to date knowledge of the hotel and local services
• Maintain an awareness of guest profile through the Opera guest profile system
• Complete management’s long distance call vouchers and record them on the traffic sheet
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
• Take messages for guests and management as per the required standard
Skills
Education, Qualifications & Experiences You should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork
Education
Hospitality and Hotel Management
Job Location Riyadh, Saudi Arabia Residence Location Saudi Arabia Located in the heart of Riyadh city, the 5-star Rosh Rayhaan by Rotana is the second property to open in Saudi Arabia under Rayhaan Hotels & Resorts by Rotana brand. With its contemporary design, the hotel offers 236 splendid rooms and suites spread over eight floors ranging from classic rooms to royal suites in addition to the Club Rotana rooms that specifically meet the needs of a ... business traveller. Conveniently located on the popular Olaya street, Rosh Rayhaan by Rotana is surrounded by shopping districts and is only a short 20-minute drive from Riyadh International Airport. In addition to its proximity to Kingdom Centre, the second tallest skyscraper in the country and the world’s third tallest building with a hole, the hotel is adjacent to the vibrant “Tahlia” street famed for its array of restaurants and major shops. The hotel offers distinctive restaurants and lounges, each with its own unique style; ensuring guests enjoy an exquisite dining experience without ever needing to step outside the property. With its multifunctional venues inclusive of 11 meeting rooms and a spacious ballroom, Rosh Rayhaan by Rotana is fully equipped to host the surge of events within the Kingdom whether lavish weddings or major conferences and exhibitions. For those looking to stay fit while on vacation or a business visit, the hotel’s Bodylines Fitness & Wellness Club offers a full range of cardiovascular equipment and a free weight training area as well as sessions with a personal trainer upon request. Additionally, guests may relax and rejuvenate with the available expert massage therapists, sauna and steam rooms.
