Back Office Team Leader

Our client is English Community was established in 2013 with the idea of providing best english center with an alternative and more effective way of learning English. 
 

Job Description:
 

Responsible for the whole team actions and results, Handle the day-to-day cases of the back office and make actions to improve customer satisfaction, acts as the main contact for policies and procedures, resolves all problems and cases, Lead the employees to the desired end result.
 

• Set & review team objectives within the set time frame & the expected results.
• Make the required statistics and reports.
• Supervises the implementation of the set objectives. 
• Manage the daily sales activities.
• Responsible for auditing on the whole team (data filling, reports).
• Create and update call scenarios for tele sales agents and social media moderators

Job Requirements:

 

• Bachelor Degree or undergrad in a reputable university
• At least 3 years’ experience in the training industry in the same department. (Telesales and Moderation )
• Previous experience in leading a team and hit targets
• Very good English in writing and reading
• Excellent Communication skills.
• Excellent time management skills.
• Excellent problem-solving skills.