Eram Talent is currently seeking a dedicated and customer-focused Concierge (Contact Center Agent) - Hospitality to join our team in Saudi Arabia. As a Concierge (Contact Center Agent), you will be responsible for providing exceptional service and assistance to guests in a fast-paced contact center environment.
Your main role will be to respond to guest inquiries and requests, including reservations, transportation arrangements, and general information about the hotel or surrounding areas. You will strive to exceed guest expectations and provide memorable experiences by delivering personalized and efficient service.
To succeed in this role, you must have excellent verbal and written communication skills, as well as strong problem-solving abilities. A passion for hospitality and a customer-centric mindset are essential.
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