Responsible for leading and managing team to deliver efficient and effective Credit Management, Billing, Collections and Dispute management for all entities centralized in GBS. This role involves collaborating with cross-functional teams, leveraging technology solutions, and implementing best practices to streamline processes
1. Leadership and Team Management:
• Lead a team of order to cash professionals, providing guidance, mentorship, and support to achieve team objectives and KPIs.
• Foster a culture of collaboration, innovation, and continuous improvement within the team.
2. Client Engagement:
• Serve as the primary point of contact for stakeholders, understanding their business requirements, and aligning service delivery to meet their needs.
• Build and maintain strong client relationships through effective communication, proactive problem-solving, and value-added service delivery.
3. Process Optimization:
• Assess current order to cash processes and identify opportunities for optimization, automation, and standardization.
• Develop and implement strategies to improve operational efficiency
4. Technology Enablement:
• Leverage technology platforms and tools to streamline order processing, billing, and collection activities.
• Collaborate with technology teams to implement and customize enterprise systems to support order to cash processes.
5. Risk Management and Compliance:
• Ensure adherence to internal controls, policies, and regulatory requirements related to order to cash operations.
• Identify and mitigate risks related to credit, billing accuracy, revenue recognition, and collections.
6. Performance Monitoring and Reporting:
• Establish key performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of order to cash processes.
• Develop dashboards and reports to monitor performance, identify trends, and communicate insights to stakeholders.
7. Change Management:
• Lead change management initiatives to drive process improvements, organizational transformation, and adoption of new technologies.
• Provide training and support to internal teams and client personnel to facilitate successful change implementation.
Co-ordination with internal GBS Teams/BU's and other Dept's and follow-up’s
Resolve outsourced partner queries/ Escalations point to BU as needed
>Capable in managing Auditors queries and resolving document differences
>Support Audit team lead in completion of Audit on given time.
• Timely payment applications
• Unapplied Cash over 60 days vs Total unapplied Cash
• Processing of Debit and Credit notes
• Timely Processing of Customer Master Requests
• Accurate processing of all master requests
• On time Credit Assessment Requests
• % of credit releases process within timelines
• Past due %
Experience in Order to Cash
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