Senior Engagement Manager, Professional Services , EMEA UAE

Would you like a career that gives you opportunities to help customers and partners use cloud computing web services to do big new things faster, at lower cost? Do you want to be part of history and transform businesses through cloud computing adoption? Do you like to work on-site in a variety of business environments, leading teams through high impact projects that use the newest cloud infrastructure and platform technologies? Would you like a career path that enables you to progress with the rapid adoption of cloud computing?
At Amazon Web Services (AWS), we’re hiring a technical Engagement Manager to lead AWS consultants, partners and client teams. Engagement Managers manage and deliver AWS cloud products and services that enable our customers to realize their business objectives. These professional services engagements focus on the full platform of AWS customer solutions to help our customers and partners remove constraints and accelerate their journey to AWS.
AWS Professional Services engage in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and obsessing about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product, service, and training teams, to deliver the right solutions and drive feature innovations for our customers across all industries. Engagement Managers help Customers make decisions to meet their technical and business objectives by providing best practices, proactively identifying and closing project gaps.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Key job responsibilities
As Engagement Manager you will manage projects independently and also deliver as part of larger teams.
You will own work streams end to end, starting by understanding the customer required outcomes, then leading the team through delivery, managing customer expectations, proactively handling risks and following an effective governance structure, in order to deliver solutions tied to the customer business objectives. You will communicate in an effective way with AWS team members and stakeholders, as well as with customer counterparts. Achieving customer satisfaction will be a relevant driver of your work.
As an Amazonian leader you will embrace and apply the Amazon Leadership Principles, proactively engaging other teams to learn and share, and participating actively in the recruitment and onboarding of future team members.
This is a customer facing role. You will be required to travel to client locations and deliver professional services when needed.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
We are open to hiring candidates to work out of one of the following locations:
Dubai, ARE
- Experience as technical specialist in design and architecture
- 3+ years of cloud based solution (AWS or equivalent), system, network and operating system experience
- 10+ years of external or internal customer facing, complex and large scale project management experience
- Understanding of cloud technology principles and services including infrastructure, business applications, data management, security, application platforms and consumer facing technology.
- Experience leveraging formal project management methodologies on enterprise level engagements.
- Experience in professional services engagements both in presales and delivery
- Experience integrating AWS cloud services with on-premise technologies (e.g., Microsoft, IBM, Oracle, HP, SAP)
- Speak, write, and read fluently in Arabic
- Masters or PhD in Computer Science, Physics, Engineering or Math.
- At least one active project management certification (e.g. CSM, PMI-ACP, SAFe, PMP, PRINCE2, APM, etc.)
- Experience with Agile Project Management (APM) toolsets (Jira, RallyDev, VersionOne, Taiga, etc.) and team collaboration tools (Confluence, etc.)
- Experience with Professional Services Automation (PSA) tools.
- Experience in financial services domain