Senior Privilege Customer Relationship Officer

Senior Privilege Customer Relationship Officer - Retail Banking

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the Business Area:-

The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service.

We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

 In this role, your key responsibilities include

• Develop and manage client relationships by offering value-added advice and guidance to customers and placing their needs at the forefront in order to achieve desired objectives of the Bank in line with the required standards.
• Grow sustainable revenues from existing customer portfolio and through targeted acquisition of quality new customers in order to achieve the Privilege Club growth and sales targets.
• Proactively develop effective plans to manage relationships, both existing and new, by anticipating customer needs and providing superior quality services in order to achieve an increased wallet share and high Net Promotor Score (NPS).
• In collaboration with the unit head, identify financial targets for a specified time period, and once defined develop and manage Privilege customers relationships in order to deliver on these targets.
• Monitor and control customer portfolios in order to achieve desired quality through cross sell, upsell and retention.
• Increase profitability, relationship depth while minimizing risk to ensure a healthy portfolio.
• Optimize the potential value and profitability of existing relationships by assisting in the delivery of solutions, products and services appropriate in order to meet customer need and to improve customer engagement.
• Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions.
• Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximize own contribution to business performance.
• Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that the work is carried out to the required standard of service to customers and stakeholders.