Job Description - IT Field Support Associate (IT 000062)
Job Description
IT Field Support Associate (
Job Number:
IT 000062 )
Description
Initiate systems and network troubleshooting and monitoring, and replace defective components as needed Support in the opening, closing and renovation phases of stores Ensures technical equipment is running and being maintained properly Install and configure specified software packages such as operating systems, business applications and other office tools Inspect personal computer equipment, install hardware and peripheral components such as monitors, keyboards, printers and disk drivers on user’s premises Provide the necessary support for the shops POS systems including any issues during the POS daily closing Support and maintain the inventory machines in terms of software and hardware, and ensure proper connectivity with the servers Log all the incidents and requests in the Service Desk system
Qualifications
Bachelor's Degree or Technical Degree in computer science 0-2 years of experience in a similar role Fluency in English Attention to details: level 2 Cultural Awareness: level 1 Communication Skills: level 2 Customer Focus: level 1 Driving and Achieving results: level 2 Analytical Thinking: level 1 Teamwork: level 2
