Mediate conflicts or disagreements that may arise within the residential community. This involves listening to all parties involved, understanding their concerns, and finding a resolution that satisfies all parties or comes to a fair compromise. Collect feedback and suggestions from community residents and relay this information to the relevant teams within the organization. Implement community management strategies, ensuring customer satisfaction. Conduct regular property inspections to identify and address maintenance and safety issues. Deal with Service providers to solve any issues related to the compound. Develop and update the documentation related to the activities (plan, procedures, reports, etc.). Handle all emergency cases (Water cuts, Power outages....) and maintain a trouble-free environment for our community. Maintain professional relations with owners to discuss their community needs and to ensure the highest quality service. Investigate and settle complaints, disturbances, and violations.
Skills
Bachelor’s Degree 0-3 years of experience Strong problem-solving and conflict resolution abilities. Ability to work well under pressure and handle challenging situations with composure. Exceptional organizational and time management skills to handle multiple priorities simultaneously. Exceptional communication and handling skills Knowledge of customer service principles and practices. Ability to adapt to changing customer needs and business requirements. Strong teamwork and collaboration skills to work effectively with internal teams. Proficiency in using customer support software, CRM systems, and other relevant tools. Job Location Cairo, Egypt Job Role Community Management
