Genesys System Engineer (French or German speakers)

We at IST Networks are Focused on Delivering a World-Class Customer Experience System. 

We focus on project delivery and pride ourselves on quality and innovation.

Established in 2002, IST has led the way in delivering exceptionalcustomer experience (CX) solutions to a multitude of verticals and organizations worldwide. We at ISTcherry picks the best CX technologies in the marketplace to provide our customers with the most comprehensive, innovative and effective CX solution.

Today, we operate globally with a total of 6 offices in Egypt, UK, UAE, KSA, Bahrain and Turkey, with a highly skilled workforce specializing in Contact Center (Cloud, Hybrid or on-Prem), Customer Engagement Systems (Cloud or on-Prem), Contact Center Agent Desktops, Speech and Language (Arabic and English), Mobile Transactional Security, Digital Signage, Workforce Management, Workload Distribution, Customer Journey Analytics, Robotics Process Automation, Enterprise Mobile Apps, Customer Feedback Management and many more.

Starting a career with IST Networks is exciting and rewarding. We believe in diversity and inclusion. Diverse employees, each of whom brings different opinions and skill sets that are enriching. That’s the way we want it to be because we believe that with the right mix of people, innovation takes place. At IST Networks we are also constantly investing in the training and development of our teams as we recognise that when you succeed, we do too.

Summary Description

IST Networksis seeking to fill a Genesys System Engineer role, to be based in our Smart Village Head Office in Cairo. The Engineer to be hired will be responsible for installing, configuring and troubleshooting Genesys components and applications. Besides, Providing support for live projects through Service Edge.

Enjoy being yourself and come join our innovative ISTians Team!

• Install and configure Genesys components.

  
  

• Provide maintenance and technical support for Genesys implementations through on-call and Service Edge platform.

  
  

• Investigate the quality of voice and data loss on the network.

  
  

• Provide onsite support and implement change in request if needed. 

  
  

• Generate out of the box reports.

  
  

• Configure and customize reports for customers.

  
  

• Assisting in technical documentation related to the project (SoW, Design doc, As-Built…etc).

  
  

• Assisting in gathering the requirements from the customer and turning it into a requirement document.

  
  

• Opening cases with Genesys support including describing issues, collecting logs and providing all required information. 

  
  

• Proper reporting for the implemented tasks.
  

  
  

• Bachelor’s degree in Computer Science or a similar field.
  

Experience

• 1-3 years of experience.
• Experience in Java SE is a must and Java EE is a plus.
• Strong experience with Oracle DB and SQL.
• Solid experience in software development life cycle.
  

Languages

• Fluent French Speaker or Fluent German speaker is a MUST