Ready and hungry for a new adventure? You are definitely in the right place! We at Envision Employment Solutions are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! Our partners offer awesome work environment, competitive salaries, full benefits, and many others perks. Our Hiring Process: 1. After filling your online application, our team will review your application and if you are a fit for any of the open positions we have even if it wasn't the one you applied for, our team will reach out to you to schedule an HR Interview. 2. During the call we will go through your resume and discuss the opportunities we have for you in details. We would love to learn a little bit about you, about your work experience and your career's goal. We will also be able to answer any questions you might have. Please feel free to share our career site with any of your colleagues or anyone you know that might be looking for a job: https://jobs.lever.co/envisionemploymentsolutions _________________________________________________________________________________________________________ Envision Employment Solutions is currently looking for aSAP Sales & Distribution (SD-OTC) Analyst for one of our partners, a global leader in the chemical industry field. Job Summary: The SAP Sales & Distribution (SD-OTC) Analyst plays a crucial role in ensuring the smooth functioning of the Sales and Distribution module within the SAP ecosystem. With a primary focus on providing comprehensive technical support, the analyst is responsible for addressing a wide range of issues and requests related to SD-OTC functionalities. This encompasses troubleshooting issues, promptly resolving incidents, and fulfilling user requests to optimize Sales and Distribution processes. By leveraging deep expertise in the SD-OTC module, the specialist not only resolves immediate challenges but also proactively identifies opportunities for improvement and enhancement.
Responsibilities:
To manage resolution of the incidents by restoring services (Diagnose and resolve incidents promptly L2-L3). If needed escalate to SAP and follow up till reply is received from SAP (L4 in SAP).
To identify the problems in the application and eliminate them by removing the root cause of the problem.
Designing, developing, and implementing WRICEF objects in SAP SD-OTC modules
Configure and implement SAP S/4HANA solutions within the SAP SD-OTC module to meet business requirements and improve operational efficiency
Provide ongoing support, troubleshooting, and maintenance of SAP SD-OTC module, including incident resolution and request fulfillment within agreed SLAs, monitoring system performance, and ensuring data integrity.
Deliver exceptional customer service by ensuring timely responses to inquiries and requests, setting clear expectations, and maintaining a positive and helpful attitude.
Collaborate with business users to understand requirements and provide solutions within SD-OTC functionalities.
Fulfill user requests related to SD-OTC configurations and transactional processes.
Escalate complex or unresolved issues to the appropriate teams or higher-level support as needed, while keeping users informed of progress.
Conduct testing and validation of SD-OTC module changes, enhancements, and upgrades.
Identify recurring issues and suggest improvements or solutions to enhance the usability and reliability of SAP SD-OTC module.
Support the integration between SAP SD-OTC and other SAP modules, as well as with external systems, to support end-to-end business processes.
Conduct training sessions and workshops for order-to-cash process users to enhance their proficiency in utilizing SAP SD-OTC functionalities.
Ensure compliance with established policies, procedures, and service-level agreements while maintaining data security and confidentiality.
Stay updated on SAP SD-OTC functionalities, best practices, and industry trends.
Requirements:
Bachelor’s degree in computer science, Information Technology, or related field.
10+ years of experience in SAP SD-OTC module support and troubleshooting.
Proficiency in SAP SD-OTC configurations, enhancements, and transactional processes.
Understanding of integration points between SD-OTC and other SAP modules.
"SAP Certified Application Associate - SAP S/4HANA Sales and Distribution” certification is a plus.
Basic knowledge of ITIL or similar support frameworks is advantageous.
Exhibits mastery in SAP SD-OTC functionalities to provide comprehensive support for order-to-cash process users, addressing complex technical challenges efficiently.
Excellent problem-solving and troubleshooting skills.
Effective written and verbal communication and stakeholder management abilities.
Attention to detail and commitment to quality.
Ability to work independently and in cross-functional teams.
