Support Engineer-Apprentice

Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries.

Position Summary

The main purpose of this position is to handle customer requests for issuance of License Key subscription and logging of requests/incidents databases using helpdesk and knowledge base software like Peoplesoft, MESD, Smartsolve etc with precision. It includes Database Management maintaining documentation and preparing customized reports for management.

Duties and Responsibilities

Functions

ESSENTIAL

• Issue License Key’s to customer for data subscriptions using C NAV Software tools maintaining SLAs < 1 Hours.
• Assist with subscription billing documentation for processing invoices.
• Provide assistance to Engineering assistants, Support engineers and Supervisors in administrative matters and resolving queries associated with ROV, AGV and its equipment using available documentation & resources.
• Maintain and manage relevant technical Departmental databases using helpdesk and knowledge base software like Peoplesoft, MESD, Smartsolve etc with precision.
• Prepare customized reports for Operations, Commercials, Technical groups and Senior management.
• Logging and keeping records of customer queries.
• Maintain and manage documentation and records in an organized manner.
• Provide administrative support to customers in operational matters.
• Carry out the administrative duties of the department.
• Preparing/Updating self-help documents/procedures to assist employees to carry out the departmental tasks without any assistance.
• Manage calls and Correspondence via E-mails, ticketing system etc.

 NON-ESSENTIAL

• Undertake continuous improvement training program and specific projects as instructed by management.
• Any other duties as and when instructed by the management.

Safety

§Ensure that the Safety policies and procedures are understood and adhered to so far as is reasonably practicable in order to proactively ensure a safe working environment.

§Carry out work in accordance with the Company Health, Safety, Environmental and Quality Systems.

§Proactively identify workplace hazards and suggest improvements to enhance the safety and quality of the work environment.

Other

§Perform the assigned tasks with due diligence and precision following the guidelines of the Integrated Management System of the company.

§Eliminate waste of whatever form, to suggest the use of more environment friendly substances and better practices and contribute to the continuous improvement of the work environment.

Supervisory Responsibilities

This position has NO direct supervisory responsibilities.

Reporting Relationship

Supervisor, Technical Support
Assistant Manager, Technical Support

Qualifications

REQUIRED

• Graduate of any disciplinary can apply
• Able to work in shifts 42.5 hours (weekly) (Morning, Evening, Night & Weekends)
• Knowledge of MS-Office and computer fundamentals

DESIRED

• Good understanding of Helpdesk Software System
• Minimum 1 year experience as Administrator in Support operations

Knowledge, Skills, Abilities and Other Characteristics

• Excellent Verbal & Written Communication Skills in English
• Disciplined documentation and record keeping skills
• Possessing a proactive, positive, “can-do” attitude
• Gives and receives constructive feedback

Working Conditions

This position is considered OFFICE WORK which is characterized as follows.

§Almost exclusively indoors during the day

§Occasional exposure to airborne dust in the workplace

§Work surface is stable (flat)

Physical Activity/Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is considered LIGHT work.

OCCASIONAL

FREQUENT

CONSTANT

§Lift up to 20 pounds

§Climbing, stooping, kneeling, squatting, and reaching

§Lift up to 10 pounds