Job Description:
As Airbus IM footprint in India is rapidly growing, there is a clear need to strengthen the working culture with IT
Operation roles.
The Cabin and Custo Design Automation Product consists of solutions and services to ensure automated and
seamless E2E use of customer definition for all downstream processes from offer until end of A/C operations.
Cabin and Custo domain operating in a transnational manner and headquartered in Hamburg,Germany.
Analyst for the operation of Cabin and Cargo IT solution. Delivers and deploys IT products and services with
end-to-end accountability in conjunction with the Product Manager. Responsible for the optimization,
reliability, efficiency and availability of the IT assets, solutions and capabilities in an industrialized manner in
accordance with best practices, rules and policies. Acts as a kind of consultant for the operation and change of
existing solutions as well as entry into service of new solutions.
If you enjoy challenges and working with highly motivated people in a dynamic, fast-paced and agile
environment, come and join us to deliver innovations that accelerate the next generation of digital products
more focus on innovation for mindset & culture.
Qualification & Experience:
● Engineering graduate with 4-5 years of experience in PLM/engineering software applications support
(Cabin Custo/PLM) for Aircraft / Automotive design engineering end users.
● Knowledge of data exchange preferred tools like sharepoint, I-Share, AO Docs..
● 2 years of experience in product management systems like ARAS, Arena PLM.
● Must have Knowledge in PLM applications (Product Data management (such as windchill, 3DExp, ...)
configuration management, Digital Mock Up principle, ...)
● Experience on application support and maintenance, bug fixes, L2 & L3 support for software products.
Knowledge of Tools like Jira, version one, Service Now are needed.
● Knowledge of major ITIL processes (e.g. incident, problem, change management) and preferred with
the Airbus application landscape.
● Strong Analytical skills, Complex problem solving, ability to diagnose, reproduce & address application
issues.
● Good understanding of server architecture (preferred cloud) and Engineering applications.
● Experienced in working within a product delivery lifecycle, SAFe Agile, Scaled Agile in software
development. Strong sense of curiosity about people and new technologies.
● Practical experience with any relational database (sql, mssql etc).
● Preferred skills like Change Support, Documentation Production, Eco-design of Digital Services, Export
Control Basics (USA and EU), Service Delivery, Service Level Management, Solution Performance
Management, User Support, User management.
● Ability to do CQC (Code quality checks). Practical experience with any relational database (preferred
sql, mssql etc) is an added advantage.
● 2 years of experience in web application, API development in any language is desirable (preferred
.NET, Java, Appscript or Python).
● Ability to learn and master Airbus specific applications.
Responsibilities:
As a Functional Analyst (Cabin Custo), you will be a key partner to deliver and operate end-to-end solutions
against business requirements.
1. His/her primary functions are incident / problem management, Major issues resolution, functional
support & continuous Service Improvements. End-to-end responsibility to assure operational
availability for end users.
2. Ensuring day-to-day support for incidents and requests raised by the user community and an ongoing
event and alert management related to Application usage, availability and performance inside a
defined support environment.
3. Perform incident categorisation/classification & find out critical issues/most popular incidents /do
root cause analysis and address it to the right stakeholder.
4. Define key use cases and write/update test scripts for test campaigns on the Cabin Custo applications.
5. Performing End to End functional testing on multiple Cabin Custo & PLM applications and
identifying/analyzing the errors, propose improvement process/ work-around methods for an
optimized solution on the application
6. Monitors and tracks system performance against negotiated service-level agreements (SLAs).
7. Communicating improvement, updates and obsolescence management of products to the IT Product
Manager.
8. Identify and document and communicate known defects, available workarounds, and upcoming
releases expected to resolve issues based on trend analysis
9. Performing/ improving the ITIL based support processes that include incident, problem, change,
configuration, and event management.
10. Identify, assess risks and opportunities in his/her area of duty. He/she identifies and prioritizes events
that might negatively/positively affect the programme / process/ function objectives and he/she
categorizes them. He/she takes corrective and preventive actions accordingly.
11. Ensuring services are delivered in accordance with agreed customer requirements and that they
continue to meet or exceed expectations.
12. Supervises system backup processing and leads disaster recovery tests Identifies and implements
technologies and processes that improve the reliability, efficiency and availability of the systems
environment.
13. Depending on the needs of the company and the use of automated scheduling and remote monitoring
should be taken care with the help of the team.
14. Depending on the need he/She should be able to debug the package and perform CQC (Code Quality
Checks), highlight the risk to the application owner and should be able to understand the Architecture
Dossier Documentation (ARD).
15. Individual & proactive Way of Working. Collaborating with internal and external stakeholders,
adaptation and learning of the business processes speak of the customer especially around functional
design applications.
Success Metrics:
Success will be measured in a variety of areas, including but not limited to
1. Consistently ensure the on-time delivery and quality (first-time-right) by solving problems, incidents
and requests
2. Bring innovative cost effective solutions.
3. Achieve customer satisfaction
4. Work Independently.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Employment Type:
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Experience Level:
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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
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