HR Transformation Manager

Process Champion (HR Transformation Manager)

Key responsibilities:

• This Process Champion role is a core part of a broader strategic Transformation team which will define and build the People Operations service proposition for LSEG, enabling the centralisation and consolidation of LSEG’s HR operations
• The role holder should have technical competence with HR technologies such as Workday & ServiceNow
• Collaborates with stakeholders across People function and Technology to design detailed processes for the future People Operations division which are simplified, consolidated, standardised, automated and global
• Builds the taxonomy for LSEG’s future People Operations processes ensuring a detailed audit trial and documentation are in place, with detailed processes for each step documented optimally
• Supports with the identification of training requirements linked to change of core HR processes
• Identifies control points, KPIs and SLAs and ensures all are detailed within set parameters
• Inputs into requirements for knowledge articles and quality assurance to ensure a consistent approach across Tier 0
• Plays a leading role in user acceptance testing and knowledge transfer for the new processes

Technical / Job Functional Knowledge

• Experience and confidence with HR technologies: Workday & ServiceNow
• Track record with process mapping projects, ideally within HR / Payroll
• Experience of working ARIS, Microsoft Visio or a similar process mapping tools
• Advanced Excel skills and Business and Sector Expertise!
• Understanding of leading practice process mapping techniques
• Awareness of the People lifecycle and People issues including performance management, employee relations, wellbeing, recruitment etc.
• Understanding of continuous improvement approaches, process mapping and basic change management
• Experience of People Operations in Financial Services Regulated environment
• Experience of multi-country companies, working with colleagues from different cultures

Leadership and Management Experience: Individual Contributor role

Key skills and capabilities

• Workday & ServiceNow experience is essential, also helpful to have experience with other HR Systems / multiple platforms
• Proven experience of delivering customer centric service provision
• Microsoft Office skills (Word, Excel, Project)
• Customer Service attitude
• Strong interpersonal skills and proven experience of delivering customer centric service provision
• Evidence of self motivation and proactive approach vital . Well organised and detail oriented.
• Ability to multitask, to rise to the challenge of large volumes of work during peak periods of HR activity and has the ability to deal with conflicting priorities
• Delivery and results driven, committed to high standards of excellence
• Pro-active and demonstrates initiative and project personal credibility and expertise
• High ethical standards in line with the Company Values and complete confidentiality
• Develop and maintain excellent working relations with the business at all levels
• Ability to collaborate closely with stakeholders and explain concepts in a straightforward manner
• Ability to work with data, providing analysis and insights
• Confident in challenging the way things are done and providing alternative ideas
• Proficient in Business English!

As a global business, LSEG relies on diversity of culture and thought to deliver on our goals. Therefore we seek hardworking, qualified employees in all our operations around the world−regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. LSEG is proud to be an Equal Employment Opportunity/Affirmative Action Employer.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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