L1 support in Singularity is inviting you to join the team for an exciting career with continuous learnings. The job is full of excitements/challenges and gives an opportunity to work with Operations & Technology. If you want to learn and grow, then it is the right place for you. As ETL specialist, you will be responsible to work closely with other team members, guide them on problems/resolutions and also work closely with Team Manager apart from handling the assigned tasks/activities to ensure the team is well positioned to achieve both short-term and long-term goals.
We are looking for an ETL Specialist to join our L1 Support Team in Singularity in Hyderabad. This is an amazing opportunity to work on gap opportunities between Operations and Technology in WOS, LS and IP areas. The team consists of 12 people and is reporting to the Azeemuddin Mohammed. We have a great skill set in Handling ServiceNow Tickets, Monitoring Applications, Facilitating UATs/PITs and in doing detailed RCA of Tech problems and we would love to speak with you if you have skills in Technical support mainly in Client/server architecture.
About You – experience, education, skills, and accomplishments
It would be great if you also had . . .
What will you be doing in this role?
Handling L1 tickets and ensure to close them within given TAT.
L1 Support team in Singularity is one of the critical teams in Clarivate Editorial Business. The team has a clear goal of helping Operations and Technology with Production issues by doing accurate RCAs of the problems in addition to facilitating testings/UATs/PITs. The team is first point of contact for all Singularity users for any type of production problems.
Hours of Work
Indian Standard Time 6:00AM to 3AM (rotational shifts)
At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
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