Reports to: Team Leader
Category: FTE
Location: Chennai
Unit/ Division/ Department/ Section: Future Pipe Industries Services Private Limited
JOB PURPOSE:
To perform operational tasks in the relevant domain for FPI Group, using defined and written down process guidelines and procedures in achieve the targets / SLAs such as volume, timeliness, productivity, quality and customer experience.
Role based operational domain function and related scope: - F&A - Accounts Payable
KEY ACCOUNTABILITIES:
PROCESS MANAGEMENT
- Adhere to process guidelines and Standard Operating Procedures (SOPs) to achieve the operations targets / SLAs such as volume, Turn Around Time (TAT), productivity, quality and customer experience.
- Identify opportunities for process improvements and contribute to implementation of effective solutions
- Measure performance in own area of work against targets / SLAs in order to deliver the performance standards expected.
- Adjusts effectively to new processes and shows a strong sense of urgency (timelines, follow ups etc) about getting the work done.
KNOWLEDGE MANAGEMENT
- Exhibit basic understanding of the FPI business / domain knowledge sufficient to execute own work as per expected standards
- Effectively utilize the Process Manuals, Instruction Guides, SOPs for performing work
- Contribute to storage and dissemination of knowledge and development of Knowledge Management systems, processes and tools
EFFECTIVE COMMUNICATION
- Ask questions to clarify understanding, delivers written and verbal communication in a clear, logical manner
- Prepare and present documents and reports that can be well understood and as per FPIG standards
TEAMWORK
- Work effectively in groups by actively participating in team discussions; Seek opinion of team members who have expertise in certain areas; Share knowledge and best practices with teams.
- Demonstrate the ability to balance individual and team priorities, voluntarily extend support when needed to complete shared tasks
CUSTOMER RELATIONSHIP
- Actively seek information to understand stakeholder / customer needs; promptly modify approach to resolve problems and gain higher acceptability with them.
- Be attentive to diversity and cultural sensitivities and keep stakeholder / customer needs as primary focus and respond to business queries in a polite manner even under situations of high pressure.
ACTIVE LEARNING AND EYE FOR DETAIL
- Check for errors in own work before submission and demonstrates an eye for detail in the execution of tasks.
- Show flexibility to change as per work instructions / changing needs and the ability to learn from challenging events.
SPAN OF Communication:
- Internal: process experts, operations managers, director
- External: business stakeholders
Job relevant information (BOUNDARIES & DECISION-MAKING AUTHORITY)
- processes supported: as per operational function and domain scope
- countries supported: Americas, EMEA, GCC and Asia
- performs tasks as per process manuals, instruction guides and sops in the relevant domain
- works under the direct supervision of the operations manager and with the support and guidance of process experts
- collaborates with members of his / her team and other teams
- accounts payable
--preparation for provisions, accruals, etc.
--good understanding of invoice processing/validations- po & non-po
--good understanding of invoice handling in case of exceptions
--handling business stakeholders / vendor query & resolve them
--vendor payment preparation
--vendor account reconciliation
--through knowledge of regional specific tax systems
--basic knowledge of GST, vat etc.
--is able to work with team and with high volume inflow of invoices
--good exposure to Indian and global accounting practices.