Senior Manager – Customer Success Services

Role Charter: Delivery Management and Customer Governance , Customer Success , Account Relationship Management, Contract Management

Below mentioned Key Credentials with proven track record are essential:

 Working globally and specially from customer sites.

Customer Management Project ManagementCustomer Lifecycle Management Planning and Organizing Delivery Management Customer concern Management

Managed Service Delivery

You will have

• BS or MS in Computer Science, Engineering, or a related technical team or equivalent experience.

•  A solid technical background and understanding of Oracle Technology Products 
• Proven experience in leading customer engagements in Managed Delivery space
• Through understanding of ITIL Process and standard methodologies 
• Experience and knowledge of project management principles, methodologies and tools
• Strong  governance experience while  managing customer engagements 
• Exceptional communication skills, both written and verbal and ability to communicate effectively with CXO levels from customer side
• Ability to identify, communicate and set clear objectives in ambiguous situations
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships
• Ability to influence others and move toward a common vision or goal
• Flexible, adaptable, resilient and tenacious;
• Forward-looking with a broad view
• Organized with a natural inclination for planning strategy and tactics
• Problem-solving and root cause identification skills
• Able to work effectively at all levels in the CSS organization
• Must be a teammate and able to work collaboratively with and through others
• Familiarity with project management approaches, tools and phases of the project lifecycle
• PMP or ITIL certifications preferred 

Career Level - M3

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