Specialist - Technology Services
Position Summary
As a Software Packaging Specialist, responsible for monitoring Service-now queues for new, approved software packaging requests, you will play a pivotal role in validating requirements with Application Owners, maintaining comprehensive records of applications, owners, versions, and application status. Your duties include creating workflows to route requests for application installation to appropriate approvers, tracking and checking software license consumptions against entitlements, and conducting integration testing for all packaged software. Additionally, you will assist in the preparation of daily reports for customers or management, escalate incidents and requests as needed for timely resolution and customer satisfaction, and actively contribute to the development and maintenance of documentation. Participation in department and business-level projects and meetings is expected to ensure the prompt execution of technology initiatives and strategies. The role demands the ability to multi-task in a fast-paced environment, with flexibility to perform other duties within the area of expertise as requested and assigned.
Job Responsibilities
- Responsible for creating and testing Windows software installation packages for automated deployments in an Enterprise environment
- Experience in creating packaging for server operating system, mostly for Citric end user platform hosting on server platform.
- Initiates, plans, coordinates, designs, develops, and tests software distribution packages.
- Work with end customer to perform the UAT testing of the package before distribution of the package in production environment.
- End-to end support in packaging, testing , distributing in test and production rollout, help operations team in case of any failure in prod deployments
- Participates in project activities beyond technical tasks, to include collecting data, contributing to designs/decisions, and communicating with customers
- Research and recommend innovative, and where possible, automated approaches for anything related to software packaging and deployment
- Generate and maintain operational and other procedural documentation as needed
- Experience with multi-site, large environment with application package deployments using tools such System Center Configuration Manager, Intune, or equivalent technologies such as Chef Infra , Ansible
- Experience with producing complex software packages and software deployments
- Minimum of two years' experience in Config Management, SCCM, Intune or similar product for application packaging and distribution
- Expertise with Desktop Virtualization - VMWare Workstation, Hyper-V, Azure AVD, Citrix VDI, or equivalent technologies is preferred
- In-depth knowledge of operating systems (Windows Desktop OS 7/10/11, Windows Server 20XX Server). Ex. (DLL conflicts, Windows registry, environment variables, batch files, and client/ server operations/connectivity
- Strong knowledge in windows application package creation and installation using Windows installation components and third-party tools such as Admin Studio, InstallShield, Wise Studio, Orca
- Expertise in Windows automation scripting such as PowerShell, WMI, VBScript, PowerShell App Deployment Toolkit. PowerShell and App Deployment Kit strongly preferred
- Working knowledge in Microsoft‚ÄØIntune‚ÄØsoftware administration, software packaging and deployment
- Comprehensive knowledge and experience with Windows installer technologies such as MSI,‚ÄØMSIX, AppX, virtualization, and other installer technologies. Candidate should also have a strong understanding of the following areas as relates to application packaging:
- MSI patches and transforms
- MSIX packaging and App Attache
- MSI merge modules, macros, and custom actions
- Security modifications within MSI packages
- Installation impersonation (system, user etc.)
- Experience with DLL conflicts,
- Windows registry modifications
- Environment variables
- TCP/IP networks, Network Protocols
Knowledge, Skills and Abilities
Education
- Bachelor’s degree (Any Stream) or diploma with a minimum of 15 years of education.
Experience
- Minimum Experience of 5 years with at least 3 years of relevant experience
- Expertise in windows Application packaging via Installadhiled,
- Experites in windows desktop and server operating systems
- Expertise in Citrix/Virtualization services
- Preferred experience in , Chef , Ivanti, Tanium and Ansible
- Good knowledge in PowerShell
Knowledge and skills (general and technical)
- Application virtualization – Intermediate
- Citrix App Layering - Intermediate
- Microsoft Terminal services - Intermediate
- Good understanding on Citrix/virtualization Environment
- ITIL Framework knowledge
- Basic understanding of CRM tools (ServiceNow/Remedy)
- Should have experience in XenApp.
Other Requirements (licenses, certifications, specialized training – if required)
ITIL
Working Relationships
Internal Contacts
(and purpose of relationship):
All Internal GOSC Stake Holders
External Contacts
(and purpose of relationship) – If Applicable
