Technical Writer (6 months Contract)

About the Organization: RateGain is a leading provider of SaaS products, which help travel and hospitality companies with cognitive revenue management, smart e-distribution, and brand engagement to make more revenue every day. RateGain is proud to support 250,000+ hotel properties globally by providing 240 billion rate and availability updates & powering over 30 Million bookings. RateGain is trusted by 25 out of the top 30 OTAs, world’s fastest-growing airlines, 23 of the top 30 hotel chains, tour operators and wholesalers, all top car rental companies, largest cruise lines, and the largest travel management companies. In 2018, RateGain acquired DHISCO, which made it the only company in the world to offer end-to-end smart distribution. In June 2019, RateGain acquired award-winning BCV to offer guest experience cloud to maximize guest lifetime value for hospitality chains. Rategain further acquired MHS in 2021, a leading online direct revenue acquisition partner for hotels with an aim to improve their profitability and distribution independence. For more information, visit www.rategain.com.

Role – Technical Writer

Experience – 2+ years

How your day will look like

Key Responsibilities:

• Content Creation: Develop clear and persuasive product content, including feature descriptions, user guides, and web copy
• Collaboration: Collaborate closely with product managers, developers, and design teams to understand the technical intricacies of our SaaS solutions and transform them into customer-friendly content.
• User-Centric Approach: Craft user-centric content that addresses customer pain points, highlights benefits, and provides solutions for common challenges.
• Technical Comprehension: Grasp complex technical concepts and translate them into accessible content that resonates with a diverse audience, including both technical and non-technical users.
• Storytelling: Develop compelling narratives around our SaaS products, weaving together features, benefits, and real-world use cases to engage customers.
• Consistency and Branding: Maintain a consistent brand voice and tone across all product content, aligning with our company's identity and values.
• Product Knowledge: Develop a deep understanding of our SaaS products, their competitive advantages, and how they solve customer challenges.

Skills & experience 

• Exceptional Writing Skills: Proficient in crafting engaging, informative, and persuasive content that resonates with the target audience.
• Technical Proficiency: Ability to comprehend and translate technical concepts and terminology into user-friendly language.
• Collaborative Mindset: Comfortable working within cross-functional teams and incorporating feedback from different stakeholders.
• User Empathy: Ability to empathize with users, anticipate their needs, and create content that addresses their pain points.
• Research Skills: Strong research skills to gather information about industry trends, competitors, and user preferences.
• Attention to Detail: Meticulous in ensuring content accuracy, grammar, and consistency.

Requirements:

• Bachelor's degree in English, Technical Writing, Computer Science, or related field (preferred but not mandatory).
• Proven experience in writing for SaaS products, technology, or software-related content.
• Portfolio showcasing relevant writing samples that highlight your ability to explain technical concepts to a non-technical audience.