Viseven Group is an international IT company specialising in interactive content and cloud-based solutions for global pharmaceutical companies since 2009; constant growth and self-development is in our corporate DNA. Our unique developments and approaches are actively used in more than 50 countries all over the world. Viseven's solutions are represented at major industry events in Barcelona, Philadelphia, London, etc. The rapidly expanding team includes more than 700+ highly-skilled tech- and non-technical experts: front- and back-end developers, BA specialists and managers who create, localize and customize applications at 8 offices: in Kyiv, Zhytomyr, Vinnytsia, Ternopil (Ukraine), Tallinn (Estonia), New Delhi (India) and Bridgewater (NJ, USA).
Responsibilities:
Coordinate with the overall strategy and project deliveries with the CGU head and bridge the business needs with the technical team
Create and manage a scope of project deliverables and communicate it to stakeholders (both external and internal)
Determine the priority of project backlog items to deliver the maximum outcome
Act as a liaison for business stakeholders and end-users, determining whether each story meets their shared expectations
Serve as primary contact for customer technical inquiries and concerns
Perform customer negotiations for delivery milestones
Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
Develop process improvements to achieve effectiveness and time-saving
Manage a delivery team to ensure timely and accurate customer deliveries
Perform resource allocations and workload assignments according to delivery requirements
Evaluate the performance of team members and determine training needs
Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
Evaluate progress at each iteration - make sure that the development delivers the expected outcomes
Providing accurate and regular reports to the management on the performance of the service delivery
Report delivery status to customers and organize delivery of all required documentation
Prepare recommendations for business decisions that need to be made to meet customer expectations
Requirements:
Upper-intermediate level of English and French, both speaking and writing
4+ years of relevant experience as a Delivery manager (Product Owner, Project Management or Business Analysis)
Working experience with Jira, Confluence, MS Project
Multitasking, the ability to work on several projects simultaneously
Experience in the process set up inside the Scrum team
Experience in personas writing
Experience in working with SaaS applications
Experiences with modeling notation (bpmn, uml)
Strong organizational, negotiation, and conflict-resolution skills