Technical Support Officer - IT Support

Inbox Business Technologies is a leading IT and services company and we're looking for a Technical Support Officer - IT Support to join our team. The successful candidate will be responsible for providing technical support and assistance to our clients. This is a unique opportunity to join a dynamic and growing team and to learn new skills in the IT industry.

• Provide technical support to clients via email, phone, and chat.
• Troubleshoot and resolve technical issues related to software, hardware, and networks.
• Escalate unresolved issues to senior members of the team as necessary.
• Document all steps taken to resolve technical issues in our support system.
• Follow up with clients to ensure that technical issues have been resolved to their satisfaction.
• Work collaboratively with other members of the team to identify and resolve technical issues.
• Keep up-to-date with the latest technology and industry trends.