Customer Service Representative - Chinese Speaker

Our client is a leading Multinational Forex Trading Company with headquarters in the UAE. They are looking for an experienced Customer Support Executive with a background in sales, banking, or Forex within the fintech industry. 

• Assist clients worldwide through live support
  
• Answer emails, assisting with the opening of client accounts, amending existing accounts, maintaining client records and liaising with appropriate departments
  
• Impeccable telephone etiquette and management
  
• Handle of Back-office queries
  
• Support clients with technical and troubleshooting issues
  
• Deal with complaints of a varying nature promptly and effectively
  
• Provide support and troubleshooting on platforms
  
• Liaise with all departments to resolve issues
  
• Liaise with the compliance officer regarding complaints and approval of accounts
  
• Provide all relevant information to clients regarding documents and materials for opening new accounts
  

• Fluent in English and Chinese-Mandarin. 
  
• Knowledge of any other languages is an advantage
  
• Good command of communication skills required
  
• Ability to work efficiently under pressure
  
• Proficient in MS office application and computer skills
  
• Knowledge of Financial Market will be considered an advantage
  
• Previous experience in a similar position will be considered an advantage.