User Support: Provide technical assistance and support to end-users regarding software, hardware, and network issues via phone, email, or in person.
Troubleshooting: Diagnose and resolve technical hardware and software issues, escalating complex problems to senior IT staff when necessary.
System Maintenance: Assist in the maintenance and monitoring of IT systems, including updates, patches, and backups to ensure optimal performance and security.
Documentation: Maintain accurate records of IT support activities, including user requests, resolutions, and system configurations.
Training: Provide basic training to users on software and hardware usage to enhance their proficiency and productivity.
Asset Management: Assist in managing IT assets, including inventory, procurement, and disposal, to ensure compliance with organizational policies.
Security Compliance: Adhere to security protocols and procedures to safeguard company data and information systems from unauthorized access or breaches.
Collaboration: Collaborate with team members and other departments to identify and implement IT solutions that meet business needs and objectives.
Continuous Learning: Stay updated on emerging technologies and industry trends to enhance technical knowledge and skills.
QUALIFICATIONS:
Bachelors degree in Computer Science, Information Technology, or related field preferred.
Prior experience in IT support or a related role is advantageous.
Strong troubleshooting and problem-solving skills.
Excellent communication and interpersonal abilities.
Ability to work independently and as part of a team.
Certification in relevant technologies (e.g., CompTIA A+, Microsoft Certified Professional) is a plus.
