Overview of the role:
Monitor the aftersales activities of designated branches to ensure the compliance with Al Futtaim Automotive Operation standards and feedback the performance for guidance and improvement.
Identify opportunities for Operational Improvements through regular field visits.
Subject Matter Expert / Internal Consultant on aftersales process standards and drive change management
- Implement Principal programs in the network.
- Develop improvement action plans and map it vs. Branch, Department, Management next step ownership.
- Implement Aftersales standards in the network.
- On-the-job training support in network to Dealer Principals, Aftersales Manager, Service Advisor, Technician and other relevant roles as per the need.
- Progress review with Dealer Principals and Branch Manager
- Publish management report on improvement, sustainment and escalation.
- Owner of respective branch improvement
What you will do:
Required skills to be successful
About the team
The role will report to the Operational Excellence Manager and you will be working alongside with other highly analytical, motivated, results driven and creative Operational Excellence Executives. You will be working in a dynamic and busy environment wherein you will be dealing directly with different Stakeholders across the organization.
What equips you for the role
Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.