Specialist Portfolio

Specialist Portfolio - Retail Banking

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About the Business Area:-

The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service.

We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

 In this role, your key responsibilities include

• Identify and optimize acquisitions, attrition, deepening and cross-sell campaigns along with tracking effectiveness of marketing/sales programmes and campaigns launched to build market share through positive customer experience and drive desired Net Promoter Score( NPS) behavior, working closely with other business segments for seamless integration of customer segments and to track competition for new product introduction and changes in pricing
• Perform and streamline various business Management Information System (MIS) reports along with administrative support and assistance to the line manager and colleagues on a wide range of assigned tasks ensuring accurate reporting to support the business area
• Assist in the preparation of the business area’s budget and maintain the financial performance against the budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalized upon
• Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders
• Manage self in line with the Bank’s people management policies, procedures, processes and practices to ensure adherence and to maximize own contribution to business performance
• Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions