Job Responsibilities: Achieve quarter and annual sales targets.
Market Research and Analysis: Conduct market research to identify new business opportunities and stay updated on industry trends. Analyze market demands, competitor behavior, and customer requirements to develop strategies for business growth.
Client Relationship Management: Build and maintain strong, long-lasting customer relationships. Understand client needs and tailor BPO solutions to meet those requirements effectively. Address client concerns and provide excellent customer service to enhance client satisfaction and loyalty.
Sales and Business Generation: Develop and implement sales strategies to achieve revenue targets and business objectives. Identify potential clients, conduct sales presentations, and negotiate contracts to close deals. Create and deliver compelling proposals, pitches, and presentations to prospective clients.
Collaboration and Coordination: Collaborate with internal teams, including operations, finance, and marketing, to ensure seamless service delivery and client satisfaction. Coordinate with cross-functional teams to customize BPO services according to client specifications.
Contract Management: Prepare and review contracts, ensuring accuracy and compliance with regulations and company policies. Negotiate contract terms and conditions, and finalize agreements with clients.
Performance Monitoring and Reporting: Monitor key performance indicators (KPIs) to assess the performance of BPO services. Prepare regular reports on sales activities, revenue generation, and market trends for management review.
Business Expansion: Explore opportunities for expanding the company’s services into new markets and industry sectors. Develop and execute strategies for entering and establishing the company in new geographical regions.
Compliance and Ethical Standards: Ensure compliance with legal and ethical standards in all business activities. Stay updated on industry regulations and standards, and ensure the company's practices align with these requirements.
Team Leadership and Training: Lead, mentor, and motivate a team of business development professionals. Provide training and guidance to team members, fostering a culture of continuous learning and development.
Customer Feedback and Improvement: Gather customer feedback and use it to improve services and enhance customer satisfaction. Proactively address customer issues and implement corrective actions to prevent recurrence. Qualifications and Skills:
Bachelor’s degree in Business Administration, Marketing, or related field (Master’s degree preferred).
Proven experience of 5 years in business development and sales within the BPO industry.
Strong understanding of BPO services, market trends, and customer needs.
Excellent communication, negotiation, and presentation skills.
Ability to build and maintain strong client relationships.
Leadership skills and ability to mentor and guide a team.
Analytical mindset and data-driven decision-making skills.
Results-oriented with a focus on achieving and exceeding sales targets.
Knowledge of relevant software applications and tools for sales and customer relationship management.
A Business Development Manager in the BPO industry needs to be proactive, strategic, and customer-focused, aiming to not only meet but
exceed client expectations while driving the company’s growth and profitability.
