Enterprise & Banking Applications Support Senior Officer

Enterprise & Banking Applications Support Senior Officer

On-site Cairo, Cairo Governorate, Egypt 0036

Description

Provide technical support for enterprise and banking applications, ensuring their smooth operation and availability. Monitor application performance and address any issues or incidents promptly. Troubleshoot and resolve application-related problems and errors. Coordinate with internal teams, vendors, and external partners to resolve complex issues and ensure effective resolution of incidents. Participate in system upgrades, migrations, and testing activities. Maintain and update application documentation, including configuration details, troubleshooting guides, and knowledge base articles. Collaborate with cross-functional teams to analyze and understand user requirements for application enhancement and customization. Contribute to continuous improvement initiatives and recommend process enhancements to optimize support operations.

Requirements

Essential Qualifications:

Bachelor’s degree in engineering, Computer Science or its equivalent.
3+ years of relevant experience in Banking applications in Banking Sectors or telecom.
Operating system fundamentals (Linux, AIX, Windows) DBs Basics (Oracle,Ms SQL,DB2) Java development Knowledge in application servers (Websphere, weblogic, IIS)

Preferred Qualifications:

Problem management and incident management skills * Knowledge in Oracle applications CRM, ESB etc