Property Manager

The candidate shall be able to confidently oversee the provision of OPEX and CAPEX budgeting requirements, overview financial forecasts and P&L’s; prepare and submit weekly, monthly, quarterly, and annual reports to the clients; the preparation of governance documents, property operations plan, guidelines, property regulations/rules, policies and procedures, procurement request for approvals, etc. The candidate shall be knowledgeable and confident enough to lead a team and consult with clients, tenants, and contractors, exercising good negotiation skills with experienced professionals in local, regional, and multi-national organisations. Ensure the FM service providers adhere to their KPI and SLA requirements; and abide to any relevant authorities, all laws, decrees, local municipality codes of practice and legislation of Egypt.

The candidate will be responsible for the maintenance and accuracy of the property management systems (CRM/BMS/CAFM/BIM) and ensure that the FM service providers are keeping systems up to date and that the FM staff receive full training and advice on using the systems.

The candidate will be responsible for liaising and advising the Clients on changes to local law and legislation that may affect the operations of the property and seek approval and direction on implementing / cascading directives that will affect the day-to-day operations of the site.

The candidate will have a close working relationship with the Clients, Technical Managers (MEP & Arch), Administrator, FM service providers, Leasing agents, and other Stakeholders to ensure effective communication and teamwork/synergy between the various parties.

The candidate will be responsible for reviewing of the client’s contract with the FM service providers, ensuring the proficient delivery of the scope of works and specification of services detailed within them, so that all activities that are required are in place to operate the property efficiently and effectively.

The candidate will facilitate and undertake property and asset management services of the property, which includes but is not limited to the following: -

a)            HSE Requirements and Building Inspections (including permits, method statements

               for works, HSE Tenant representation & communication, fire drill planning and

               fit-out supervision, etc.)

b)           Policies and Procedures

c)            New Leases & Lease Renewals and Variations

d)           Tenant Database Management (contacts / documents / correspondence

e)           Management of the site-based team, TFM service providers, Front of House, Stakeholders, etc.

f)            Document Control 

g)           FM Strategy / Management and Verification of the PPM Maintenance (Inc.

               specialist maintenance and communication where necessary to tenants

h)           Cleaning (internal and external schedules and operational plans and any

               necessary communications to tenants)

i)            Security Management Plan (SMP) (in coordination with the security

               service provider. This should include SOP’s as well as Emergency.

               Evacuation Planning for various incidents including fire, bomb,

               terrorism. The SMP will also cover access control / CCTV / Control

               Room monitoring / roaming inspections, carpark management etc.)

j)            Parking Management and Allocation

k)           Waste Collection Strategy

l)            Office Deliveries

m)          Front of House Service and Delivery 

n)           Post Room

o)           Food Deliveries

p)           Oversight of the communal facilities (Business Centre, Auditorium, Gym, and Cafeteria)

q)           Business Continuity Planning (BCP)

r)            Oversight of client issued invoicing (for rental, service charge, late fees, returned cheques etc.)

s)            Collections (for rent / service charge and receipting)

t)            Coordination required client payments for Invoiced OPEX

u)           Procurement Strategy for OPEX and CAPEX

v)           Client Reporting (monthly / annually)

w)          Preparations for Special Occasions – Ramadan/National Day/Christmas, etc.

x)            Cyclical Reporting (input and compilation of information regarding property

               management / leasing / finance / HSE and legislative requirements / risks /   

                facility management / energy management / tenant fit out.

z)            Fees and violations to be applied to tenants in the Property

The candidate via a traffic light system shall itemise all Property HSE issues including but not limited to access / egress / pedestrian access to the property and carpark / evacuation routes/ safe lines of site / turning points / common area furniture and seating /  power outlets / fixtures and fittings / staircases / material specification / alarm systems / emergency lighting systems / lift operations / non slip surfaces / glazing issues / handrails / access control / emergency equipment / incident and accident report actions etc.; and use best endeavors to follow up and resolve all issues.

The candidate will pre-qualify and evaluate contractors or vendors to contract directly with the client for the maintenance and security of the Property. The candidate shall prepare the information required to tender which includes but is not limited to scope, specifications, service level agreements, key performance indicators etc.; but the commercial Request for Proposal (RFP) process shall be run through the Clients Central Procurement Department.

The candidate will perform all functions and responsibilities which may not be expressly mentioned in the Clients contract, but that are necessary for the proper performance of services and the conducting of activities for the effective and efficient management of the property in accordance with good industry protocols and any applicable best international standards and codes of practice.

Skills Required:                 

Ethics and business acumen.

Graduate degrees and or relevant accreditations.

Minimum 5 years of mall management experience (mall manager level or above).

Experience in the GCC region including mall development, mall launching/opening and mall renovation.

Mixed use development experience and knowledge of the retail real estate industry.

Experience with luxury segment of the market.

Good understanding of mall operations and associated policies and procedures.

Good understanding of mall marketing, advertisement, and promotions.

Operationally astute and proficient.

Transitions management experience.

Experience working directly for and on behalf of a Landlord or Client.  

Microsoft Word / Excel / PowerPoint.

Fluent English (verbal and written); ability to speak Arabic an advantage.

Excellent telecommunication and customer service.

Experience of using property management CRM systems.

Man-management / People management.

An empathetic leader, good team player with strong analytical skills.

Able to be trusted with confidential and sensitive company information.

Location:

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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